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  Frequently Asked Questions  

What does it cost to submit a loan application?
Nothing. You can submit your application and become pre-approved for a loan without incurring any charges. Later on, fees may be incurred for a property appraisal and eventually closing costs.   

Do I need to pick the property I want to buy before I fill out the application?
No, you can fill out the application first, and once your loan is approved you can make changes to it up until the time that your loan rate is locked. It helps us approve your loan faster if you can enter the approximate sales price and down payment amount.    

After I submit my loan, what happens next?
Once your loan has been submitted, one of our loan representatives will be assigned to your account and will be calling you with information about your loan.  We'll present up to 4 loan offers based on the information you provide, and help you understand the advantages and disadvantages of each offer.

Who can I contact regarding my loan?
You will have a personal loan specialist assigned to your loan.  These experience loan professionals will provide guidance on available loan products and provide the required loan paperwork for you.  

How do I know what mortgage program is best for me?
There is no simple answer to this question. Each person must take their personal situation into consideration

The best solution is a speaking with your personal loan counselor. They will help you with the information that you need to make the best decision  for your circumstances

Streamline FHA / VA Questions

Who is eligible for a streamline refinance?

FHA

  1. The mortgage to be must already be HUD insured

  2. The mortgage should be current (not delinquent).

VA

  1. The mortgage to be must already be VA insured

  2. The mortgage should be current (not delinquent).

What is the rate?

Unlike a conventional refinance where you are allowed to pay all of your closing cost, HUD & VA require your lender to pay some of your "non allowable" costs.  Lenders generally want to see what these cost will amount to so they can provide you with an accurate rate estimate.

Is an appraisal required?

No, not unless you choose the streamline with appraisal option.

Do I need to provide W-2's, tax returns, check stubs or other income documents?

No, not unless you are requesting cash out.  You generally do not need to income qualify for a streamline refinance.

Do I need to send in my bank statements or account statements?

No, not unless you are requesting cash out.  You do not need to document assets for a streamline refinance.

How long before I know what my new payment and rate will be?

Usually the same business day you fax your documents in to us.

When do I sign my new loan papers?

After your new title policy is ready, usually 10 to 14 days

Where do I sign my new loan papers?

Usually the same title company or title attorney where you signed your paperwork when you purchased your home..

Can I be turned down?

Generally not if you have made your house payments on time and are not in a bankruptcy.

Do I need to keep making my regular monthly mortgage payments while my file is being processed?

Absolutely!  Not paying your mortgage payment could prevent you from refinancing.

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